FAQ

Worship Flag Repair – Free Fixes for Broken Poles & Minor Damage

No matter how long you’ve owned your worship banners, we’ll repair them for free! Our free worship flag repair service includes free poles replacement for broken rods and other minor fixes to keep your praise and worship flags in top condition.

Buyers cover shipping both ways.

If your praise flags cannot be repaired, we offer a 20% discount to replace the same flags.

To request a repair, click here to contact us and we’ll take care of the rest.

Keep your prophetic dance flags looking beautiful and ready for worship!

Catch the Fire Worship Flags sew the poles into the worship flags and they are not recommended for washing. If your worship flags have gotten dirty, use a spot cleaner or a gentle soap to rub the spot out.

We do not recommend ironing the flags as they might be damaged from a hot iron; user a steamer instead.

Yes, here are some practical tips for caring for your worship flags.

Tip #1 Catch the Fire Worship Flags have reinforced handles to keep your flags protected but it is always advisable to wash hands before use as oils from hands will transfer to the flags.

Tip #2 Use a spot cleaner on the handles or edges to lift casual grime.

Tip #3 Be conscious of the physical environment. The poles are strong but they can fracture if the flags hit the ceiling with strong force.

Tip #4 If the flags are wrinkled or have a large crease, lightly spritz with water and leave the flags flat to dry naturally. Do not iron. We tried it, and it didn’t end well.

Tip #5 Purchase a flag storage bag to protect your flags in transit and while not in use.

Watch a video about our flag bags: https://youtube.com/shorts/R38G2ZqD2l8?si=TOyCetZKUqR7_TpB

→ Free gift with every worship flag order

→ Don't see what you want? We offer customization options

→ Hassle-free return* or exchange

→ Have a problem? We will fix worship flags for free*

Please read our full refund policy here.

* Returns/exchanges does not include sale, clearance, custom designs, or multi-layer travel flags
**Free repair includes pole replacement for broken poles and other minor repairs.

The short answer is, as soon as possible.

Orders are shipped in the sequence they are received. We suggest allowing up to 14 days for production, plus delivery time (see below for more details about estimated shipping times). Worship flags typically are ready for shipment within 2-9 days; it’s rare to take longer than that but we don’t guarantee it.

If flags are not shipped within 14 days, you will receive a $20 Gift Card to use on your next purchase.

We use USPS Ground Advantage service (in the USA) which means once worship flags are ready for shipment most orders are delivered within the USA in 2-5 days.

Global shipments include Priority Post service, which takes 10-14 days worldwide.

For international order, please note we cannot mark your package as a gift to avoid additional duties and taxes. We hate paying extra for dreaded taxes as much as you, but it’s against the law and our conscious to misrepresent products that are intended for worship to the King of kings.

We cannot offer Express Shipping, but we offer an additional service that allows you to skip to the Front of the Line. If you want to ensure your worship flags are made and shipped first, this is a great option, especially during busy seasons.

The highest volume months are March, April, July, November and December.

Catch the Fire Worship Flags ships worldwide with USPS Priority service.

We are unable to offer Express service to international locations.

Please note that in the event of loss or damage, Catch the Fire Worship Flags is not responsible beyond the $200 of the initial purchase.

Ugh. That is so frustrating and inconvenient, but the good news is it’s definitely something that can be fixed. We insure every package but we need your help to file a claim for reimbursement.

Please take a photo of the damaged box, and the damaged flags and send them to us at onfire@catchthefireworshipflags.com; please include your name and order #.

We’re more than happy to place a claim on your behalf with the courier. A refund or replacement will be issued once the courier has finished their claim investigation process.

We highly recommend shipping orders to a secure location or postbox to ensure it’s delivered without risk of theft. Once your package has been scanned as delivered, we cannot be held liable and are unable to offer a refund for stolen packages.

However, if your package is lost in transit and hasn’t been scanned as delivered, we’re more than happy to place a claim on your behalf with the courier. A refund or replacement will be issued once the courier has finished their claim investigation process. 

The worship flags are visually inspected 2x before being shipped to you but there are times we miss a flaw and flags are shipped anyway. If that happens we will exchange your worship flags, including sending you a prepaid return shipping label.

Please note, sometimes there are small manufacturing flaws that do not affect the flow of the the flags in action.

We would be delighted to help you bring your vision to life. We offer customization and size adjustment.

Please note custom worship flags may require longer than 14 days. You will be given an estimated shipping date prior to finalizing the purchase.

Returns/exchanges does not include sale, clearance, custom designs, or multi-layer travel flags

We offer customization and size adjustment. We would love to accommodate your size adjustment requirements, however many of the fabrics have been cut for our standard flag size (54”x54” with 36” pole) so it may not be possible.

Please contact us before ordering, to ensure we can accommodate a size adjustment.

Please note custom worship flags, and size adjustments may require longer than 14 days, however you will be given an estimated shipping date prior to finalizing the purchase.

Returns/exchanges does not include sale, clearance, custom designs, or multi-layer travel flags

We used to offer children's flags but not any longer.

Yes, we do!

We have an annual clearance sale where you can pick up worship flags from our Highways & Bi-ways Collections for 25-60% off our regular priced worship flags.

It is a popular event and sells out quickly. Click here to check availability.

First off, welcome! It’s exciting and we LOVE helping worshippers grow deep in their faith relationship and elevate their praise to the next level.

Click here to see the training videos we currently have available.

God speaks using color. We’ve put together a Free Color Meanings download for you. Click here to download the Free PDF today.

Yes! If you can't host a live flagging workshop, or travel to one of the flagging workshops that Andrea' teaches, we have another great option.

The On Fire Worship Flagging Digital Workshop is perfect for individuals, small groups, or dance teams who want to learn more about worship flags and their use for praise and worship expression.

You may view the full length 95-minute and download the 18-page Flagging Workshop Student Handbook. If you prefer to utilize the digital workshop for small groups, you can view the workshop in 6 sessions (5 modules, plus bonus).

Click here to visit the product page.

Click here to subscribe to our YouTube channel.

Unfortunately, I cannot accept any kind of electronic cash transfer.

There are a number of others ways we accept payment.

Contact Us

VIPs received these benefits:

✔️ 15% OFF all worship flags

✔️ Exclusive VIP Collection

✔️ Front of the Line Shipping, which means your orders are made first

✔️ First access to new products

✔️ Exclusive offers throughout the year

For an Essential VIP, once you spend $265, you’ll have your $39 investment back, plus get back extra from the free shipping upgrade to Front of the Line.

You’re charged for the VIP Club as soon as you purchase it. You’ll be alerted prior to your VIP anniversary to let you know that your membership is about to renew.

No, VIP Membership discount cannot be combined, unless specifically mentioned.

The VIP discount is valid for worship flags & flag bag only, including worship flags in the Highways & Bi-ways Collection.

It is not valid for the DIY Store (poles, fabrics & accessories), or other accessory items.

Yes, you can! You can cancel your membership anytime, but please note that the VIP membership WILL auto-renew, and it is non-refundable.

You’ll continue to receive the membership benefits for the year you’ve paid.

To avoid being charged again on your anniversary, you need to cancel your membership from your member portal. You will receive an email reminder before your next payment is due.

Contact Us