Shipping policy

When will my order ship?

Worship flags ship the next business day after you order. USA and international orders ship from our US warehouse in Blaine, WA. Canadian orders ship from our workshop and headquarters in Surrey, BC.

Digital products (training, videos and downloads) are delivered by email right away.

Printed books are printed and shipped separately by our ship-on-demand publisher. Allow about 10 to 11 days for delivery.

USA shipping

  • Standard: $12 flat rate. Delivered in 3 to 5 days to most US locations.
  • 3-Day Express: $35. Delivered in 3 days.
  • 1-Day Express: $75. Delivered in 1 day.

Express delivery times start when your order ships.

Canada shipping

  • British Columbia: $20 flat rate.
  • All other provinces and territories: $25 flat rate.

Allow 5-15 days for delivery.

International shipping

$60 flat rate to most countries. Allow 5-15 days for delivery. Express shipping isn’t available outside the USA.

Customs, duties and taxes

For orders shipped outside the USA and Canada, customs duties and import taxes are paid by the buyer on delivery. These charges are set by your country and aren’t included in our prices or shipping rates.

We can’t mark your package as a gift to avoid duties and taxes. We don’t like paying extra taxes any more than you do, but it’s against the law and our conscience to misrepresent products made for worship to the King of kings.

My flags arrived damaged. What should I do?

We’re so sorry. The good news is it can be fixed. Every package is insured, and we need your help to file the claim. Coverage is limited to $100 per order in the USA and Canada and $200 per order for international orders.

Take a photo of the damaged box and the damaged flags, and email them to onfire@catchthefireworshipflags.com with your name and order number. We’ll file the claim with the courier for you, and send a refund or replacement once the courier finishes its investigation.

If you received the wrong item or it’s defective, contact us right away at the same email so we can make it right.

My package shows as delivered, but I didn’t get it.

We recommend shipping to a secure location or postbox. Once a package is scanned as delivered, we can’t be held responsible and can’t refund stolen packages.

If your package is lost in transit and hasn’t been scanned as delivered, we’ll file a claim with the courier for you. A refund or replacement is issued once the courier finishes its investigation.

Incorrect shipping address

Please check your shipping address at checkout. We aren’t responsible for losses or delays caused by an incorrect address. If an order comes back to us because of an incorrect address, we’ll let you know and give you the choice to pay for reshipping or have the item discarded.

Returns and exchanges

See our Refund policy for returns and exchanges, or email onfire@catchthefireworshipflags.com with any questions.