Refund policy

Exchanges

If you've bought worship flags from Catch the Fire Worship Flags and decide they aren't the right ones, we'll help you find a better pair and are happy to exchange them. The buyer pays return shipping.

Returns

We accept returns on worship flags and the Worship Flag Storage Bag. Once your return arrives, you can choose:

  • Store credit for the original purchase price
  • Refund the original purchase price, less a 15% restocking fee.

How to return:

  1. Email us at onfire@catchthefireworshipflags.com within 14 days of delivery to let us know you'd like to return or exchange your order.
  2. We'll reply with return instructions.
  3. Send your items back within 14 days of contacting us.

Items need to come back unused and in their original condition. The buyer pays return shipping. Original shipping charges aren't refunded.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email onfire@catchthefireworshipflags.com right away with your order number and photos, and we'll make it right. Our Shipping policy explains how we handle packages damaged in transit.

Items that can't be returned or exchanged

  • Sale items and items from the Highways & Bi-ways (clearance) Collection
  • Digital products, including training, videos and downloads, since they're delivered right away
  • Books, since they're printed on demand
  • Gift cards and the Gift Card + Worship Flag Raffle

Questions about a specific item? Email onfire@catchthefireworshipflags.com before you order and we'll gladly help.