Click here to watch a video about how to store flags from Catch the Fire Worship Flags.

Yes, here are some practical tips for caring for your worship flags.

Tip #1Catch the Fire Worship Flags have reinforced handles to keep your flags protected but it is always advisable to wash hands before use as oils from hands will transfer to the flags.

Tip #2Use a spot cleaner on the handles or edges to lift casual grime.

Tip #3Be conscious of the physical environment. The poles are strong but they can fracture if the flags hit the ceiling with strong force.

Tip #4If the flags are wrinkled or have a large crease, lightly spritz with water and leave the flags flat to dry naturally. Do not iron. We tried it, and it didn’t end well.

Click here to visit our FAQ pagefor a full list of FAQs, orcontact us directly.

The short answer is, as soon as possible.

Orders are shipped in the sequence they are received. We suggest allowing up to 14 days for production, plus delivery time (see below for more details about estimated shipping times). Worship flags typically are ready for shipment within 2-9 days; it’s rare to take longer than that but we don’t guarantee it.

If flags are not shipped within 14 days, you will receive a $20 Gift Card to use on your next purchase.We use USPS Priority Post service which means once worship flags are ready for shipment most orders are delivered within the USA in 2-5 days, or 10-14 days worldwide.

For international order, please note we cannot mark your package as a gift to avoid additional duties and taxes. We hate paying extra for dreaded taxes as much as you, but it’s against the law and our conscious to misrepresent products that are intended for worship to the king of Kings.

Ugh. That is so frustrating and inconvenient, but the good news is it’s definitely something that can be fixed. We insure every package but we need your help to file a claim for reimbursement.

Please take a photo of the damaged box, and the damaged flags and send them to us at onfire@firecatchers.com; please include your name and order #.

We’re more than happy to place a claim on your behalf with the courier. A refund or replacement will be issued once the courier has finished their claim investigation process.

We’re proud to have a “happy”ness guarantee.

If you’ve purchased worship flags from Catch the Fire Worship Flags, but decided they aren’t the right ones, we will try to find a better pair of worship flags for you, and be happy to make an exchange for you.

We accept returns, and will issue a refund (less $15 for original shipping costs) after the worship flags have been returned to us. Please contact us within 7 days of delivery to notify us about your intention to make a return. You'll have an additional 7 days to return them by post. The buyer is responsible for return shipping costs.

First off, welcome! It’s exciting and we LOVE helping worshippers grow deep in their faith relationship and elevate their praise to the next level.

We have a lot of resources for you. Please click here tovisit our Training & Resources page.

Yes! If you can't host a live flagging workshop, or travel to one of the flagging workshops that Andrea' teaches, we have another great option.

TheOn Fire Worship Flagging Digital Workshopis perfect for individuals, small groups, or dance teams who want to learn more about worship flags and their use for praise and worship expression.

You may view the full length 95-minute and download the 18-page Flagging Workshop Student Handbook. If you prefer to utilize the digital workshop for small groups, you can view the workshop in 6 sessions (5 modules, plus bonus).

Click here to visit the product page.

Click here to visit our FAQ pagefor a full list of FAQs, orcontact us directly.