Frequently Asked Questions

Knowledge Base

Most frequent questions and answers

How can we help you? Click on a heading to learn more.

Do you have a question that isn’t answered here? Click here to contact us, and we would love to help you.

SHIPPING

The short answer is, as soon as possible.

Orders are shipped in the sequence they are received. We suggest allowing up to 14 days for production, plus delivery time (see below for more details about estimated shipping times). Worship flags typically are ready for shipment within 2-9 days; it’s rare to take longer than that but we don’t guarantee it.

Our goal is to have inventory available so that worship flags orders can be shipped immediately.

For more detailed information about shipping times, click on your location.

We ship 2x per week on Tuesday and Friday; and we use USPS Priority Post service which means most orders are delivered within the USA in 2-5 days.

We offer free shipping in the USA, click here to sign up for Fire Catchers VIP Club benefits.

If you need your worship flag order faster and guaranteed, click here to add-on Express Postal Service.

PLEASE NOTE: Worship flags are ONLY shipped on Tuesday and Friday every week. Purchasing this option guarantees your worship flags will ship on the next shipping day, not necessarily the next day.

Orders within Canada are shipped as soon as your worship flags are ready for shipment, on any day of the week. We use the fastest and most cost effective service from Canada Post. 

Typically, worship flag orders are delivered within Canada in 2-7 days after production is completed.

We love being Canadian and want to take the sting out of shipping costs by offering $20 OFF shipping. Click here to sign up for Fire Catchers VIP Club benefits to receive $20 OFF shipping services.

We ship worldwide. Yay! If you live in Afghanistan or Zimbabwe, or anywhere in between, we will ship to you.

International orders are shipped with USPS International Priority Post service on our regular shipping schedule; 2x per week (Tuesday and Friday). Most worship flags packages arrive in your country within 8-10 days, but may be detained by your country’s import office.

Please note we cannot mark your package as a gift to avoid additional duties and taxes (unless I am sending you a gift). We hate paying extra for dreaded taxes as much as you, but it’s against the law, and our conscious to misrepresent products that are intended for worship to the king of Kings.

Click here to sign up for Fire Catchers VIP Club benefits to receive $20 OFF shipping services.

Beginning 2019, we are offering an additional service that allows you to skip to the Front of the Line. If you want to ensure your worship flags are made and shipped first, this is a great option, especially during busy seasons.

The highest volume months are March, April, July, November and December.

Click here to add Front of the Line Service upgrade to your order. It’s only $5, and you will still receive Free (or discount) Shipping.

Ugh. That is so frustrating and inconvenient, but the good news is it’s definitely something that can be fixed. We insure every package but we need your help to file a claim for reimbursement.

Please take a photo of the damaged box, and the damaged flags and send them to us at onfire@catchthefireworshipflags.com; please include your name and order #. We’re more than happy to place a claim on your behalf with the courier. A refund or replacement will be issued once the courier has finished their claim investigation process.

We highly recommend shipping orders to a secure location or postbox to ensure it’s delivered without risk of theft. Once your package has been scanned as delivered, we cannot be held liable and are unable to offer a refund for stolen packages.

However, if your package is lost in transit and hasn’t been scanned as delivered, we’re more than happy to place a claim on your behalf with the courier. A refund or replacement will be issued once the courier has finished their claim investigation process.        

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CHILDREN'S FLAGS

We offer children’s flags for $10 each 2x per year – June and November. They sell out quickly, and the only way to access the sale is through the Fire Catchers VIP Club. Click here to sign up.

Children’s flags have a 24” wood pole, and come in two styles:

  1. Rectangle – 24×40”
  2. Angel Wing – 40”x40”

If you missed the children’s flags sale, or would like to purchase a specific set with a child-size pole, please see Custom Flags or Sizing section

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CUSTOM FLAGS & SIZING

We would be delighted to help you bring your vision to life. We offer customization and size adjustment at no extra cost.

Click here to contact us. Please note custom worship flags may require longer than 14 days, however you will be given an estimated shipping date prior to finalizing the purchase.

We offer customization and size adjustment at no extra cost. We would love to accommodate your size adjustment requirements, however many of the fabrics have been cut for our standard flag size (54”x54” with 36” pole) so it may not be possible.

Please contact us before ordering, to ensure we can accommodate a size adjustment. Click here to complete the contact form. Please note custom worship flags, and size adjustments may require longer than 14 days, however you will be given an estimated shipping date prior to finalizing the purchase.

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PAYMENT OPTIONS

Currently, we use PayPal to process all payments for online orders. It’s safe, and secure and offer buyer’s protection for your transaction.

If you do not have a PayPal account, you may checkout out securely as a guest, without having to create a personal profile.

Catch the Fire Worship Flags does not see, collect or retain your financial information.

Yes! On the sidebar on our shop page, https://catchthefireworshipflags.com/shop, you can choose either CDN or USD currency.

For Canadians, we will also process payment over the phone, or accept e-Transfer from another Canadian bank or credit union. Please contact us if you are interested to use this payment option.

 

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REFUNDS & RETURNS

We’re proud to have a “happy”ness guarantee.

If you’ve purchased worship flags from Catch the Fire Worship Flags, but decided they aren’t the right ones, we will try to find a better pair of worship flags for you, and be happy to make an exchange for you.

We accept returns, and will issue a refund (less the cost of original shipping, and up to 25% restocking fee) after the worship flags have been returned to us. Please contact us within 7 days of delivery to notify us about your intention to make a return. The buyer is responsible for return shipping costs.

Quality is very important to us, and if something does not meet your quality expectations, we will quickly remedy the purchase to make it right. If worship flags need to be returned, Catch the Fire Worship Flags will provide a prepaid shipping label for you.

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WORSHIP FLAG RENTAL MEMBERSHIP

If worship flags “speak when words aren’t enough” then a limited number of flags means limited language to express your deepest worship.

Don’t let cost or lack of variety limit your worship expression. The Worship Flag Rental Membership equips you with our most popular multi-layer flags for a price you’ll love to help you elevate your praise to the next level.

Click here to learn more.

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WORSHIP FLAGS TRAINING

It’s not enough to make worship flags available for worshippers and praise dancers who want to elevate their praise to the next level. We also want you to know how to use them.

First off, welcome! It’s exciting and we LOVE helping worshippers grow deep in their faith relationship and elevate their praise to the next level.

We have a lot of resources for you (see other topics), but the best way to learn is within community. The Fire Catchers Facebook community group is awesome. We can say that because in one year we’ve grown to over 1000 and 85% of our members are actively engaged.

You are invited to join us so that we can support you, pray for you, laugh with you and get to know you. Click here to join the Fire Catchers Facebook community group.

God speaks using color. We’ve put together a Free Color Meanings download for you. Click here to download the Free PDF today.

We are working on creating more and more training videos for you to easily follow along at home or in your small group. We’re even working on a full length course, just for you.

Click here to see the training videos we currently have available.

Another resource we have available for you is the Fire Catchers Classroom (typically the 2nd Saturday of the month). We teach on a variety of worship topics. We’d love to see you live, or you can watch (or rewatch) at your leisure. Click here to watch past Fire Catchers Classroom events.

Every week, Andrea York is Live on the Catch the Fire Worship Flags page with another episode of The WEEKLY. She covers a variety of topics, and loves to answer questions from the Fire Catchers. Like, and follow our FB page, and if you have a question that you’d like for us to answer, click here to contact us to ask your question.

Stay up to date with training videos and events near you. Join the Fire Catchers VIP Club and receive weekly emails. Click here to join.

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ON FIRE WORSHIP FLAGGING WORKSHOP

That’s great! We would love to come and spend some time with you and your group. Our schedules are generally booked 3-6 months in advance so the sooner you contact us, the more likely we will be able to consider your invitation.

Click here to contact us to extend an invitation.

The best way to find out where Catch the Fire Worship Flags will be teaching an On Fire Worhip Flagging Workshop is in our Fire Catchers Facebook community group or through Fire Catchers VIP Club emails.

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TRAVELLING WITH WORSHIP FLAGS

We don’t make our own flag bags but we recommend two sellers (click their name to visit their shop):

Joy Tate

Maria Fontaine

We’ve never experienced a problem nor heard of anyone else who has encountered a problem to take worship flags with poles into the airplane cabin and store them in the overhead bin.

Yes!

Catch the Fire Worship Flags has solved the problem of travelling with worship flags. We offer you a full collection of multi and single layer worship flags that fold up and can be transported in a carry-on suitcase, backpack or shoulder tote. Click here to shop our Traveller Collection.

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WORSHIP FLAGS CARE & STORAGE

Catch the Fire Worship Flags can last for years and years if they are cared for.

Catch the Fire Worship Flags sew the poles into the worship flags and they are not recommended for washing. If your worship flags have gotten dirty, use a spot cleaner or a gentle soap to rub the spot out.

Yes, here are some practical tips for caring for your worship flags:

  1. Catch the Fire Worship Flags have reinforced handles to keep your flags protected but it is always advisable to wash hands before use as oils from hands will transfer to the flags.
  2. Use a spot cleaner on the handles or edges to lift casual grime.
  3. Be conscious of the physical environment. The poles are strong but they can fracture if the flags hit the ceiling with strong force.
  4. If the flags are wrinkled or have a large crease, lightly spritz with water and leave the flags flat to dry naturally. Do not iron. We tried it, and it didn’t end well.
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MINISTRY OR NON-PROFIT DISCOUNT

 

If you are building His Kingdom, we can help you. Fire Catchers Kingdom Builders receive 15% of total sales received from your own unique weblink. Plus, we will give you a pair of travel worship flags after a minimum amount of sales revenue.

Click here for more information about the Fire Catchers Kingdom Builder program.

Click here to watch a video about how to store flags from Catch the Fire Worship Flags

When you purchase Catch the Fire Worship Flags you are making an investment in the Kingdom. We are so grateful that you chose to purchase from us, and we would like to invest back into you and your ministry or dance team.

If you are building His Kingdom, we can help you. Fire Catchers Kingdom Builders receive 15% of total sales received from your own unique weblink. Plus, we will give you a pair of travel worship flags after a minimum amount of sales revenue.

Click here for more information about the Fire Catchers Kingdom Builder program.

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